Pre-orders are advance purchases made on merchandise scheduled to ship at a future date. As you place your order, these items are reserved for you and taken from our available stock. We then ship them when they arrive in our store. Pre-ordered items are purchased when you place your order and your credit card is charged at that time. Because these items are no longer available for others to purchase, and as our inventory is purchased we re-order available stock, any canceled orders/items will be subject to a 25% cancellation fee. We will do our best to exchange sizes for you, but if unavailable a full in store credit will be issued. We do consider all pre-orders shipped within 30 days of Approx. Ship Date To Be On Time. Pre-orders are not refundable. They may be returned for a full instore credit or a size exchange but cannot be refunded.